Effective Date:        20 June 2025

    Midcoast Trucks is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

    1. What Personal Information We Collect

    We may collect the following types of personal information:

    Personal and Contact Details:

    • Full name, address, phone number, email address
    • Driver’s licence number and state of issue
    • Date of birth
    • Identification documents (e.g., passport, Medicare card)

    Vehicle-Related Information:

    • Vehicle make, model, registration, and VIN
    • Service and maintenance history
    • Trade-in vehicle details

    Financial and Credit Information (if applying for finance):

    • Employment and income details
    • Bank statements and financial history
    • Credit reports and credit score (as permitted under the Privacy Act)

    Online and Device Information:

    • IP address, device type, browser type
    • Website activity and cookie preferences

    We do not collect sensitive information unless required by law or you have provided explicit consent.

    2. How We Collect Your Information

    We collect personal information:

    • When you visit or contact our dealership
    • During a vehicle sale, service booking, or test drive
    • Via our website, forms, online bookings, and customer surveys
    • When you apply for financing or insurance
    • From third parties (e.g., credit reporting bodies, finance brokers, government agencies)

    Where reasonable, we collect information directly from you. In some cases, we may collect it from publicly available sources or authorised third parties.

    3. Why We Collect Your Information

    We collect and use your information to:

    • Sell or lease vehicles and process trade-ins
    • Schedule and manage vehicle servicing
    • Process finance and insurance applications
    • Register your vehicle with relevant authorities
    • Send service reminders, promotions, or offers (with your consent)
    • Maintain warranty, safety, and recall records
    • Meet our legal and regulatory obligations

    4. Disclosure of Personal Information

    We may disclose your information to:

    • Vehicle manufacturers (for warranty or recall purposes)
    • Third-party financiers and insurers (when requested or consented)
    • Credit reporting bodies (with your authorisation)
    • Government agencies (e.g., RMS, VicRoads, Services Australia)
    • Our service providers (e.g., IT support, marketing, cloud storage)

    We will not sell or rent your personal information. We will only disclose information overseas if required for services such as manufacturer systems or cloud storage, and only where privacy protections are in place.

    5. Storage and Security of Information

    We take reasonable steps to protect your information from loss, misuse, unauthorised access, modification, or disclosure. This includes:

    • Secure physical and electronic storage
    • Access controls and authentication measures
    • Staff training and confidentiality obligations

    We retain your information only as long as necessary for its purpose or as required by law.

    6. Access and Correction

    You may request access to the personal information we hold about you and request corrections if it is inaccurate, out-of-date, or incomplete. To do so, contact our Privacy Officer using the contact details below.

    We may need to verify your identity and, in rare cases, charge a reasonable fee to process complex requests.

    7. Direct Marketing

    We may use your personal information to send you marketing communications about our vehicles, services, promotions, and special offers. You can opt out of receiving marketing at any time by using the unsubscribe link or by contacting us directly.

    8. Website Cookies and Tracking

    Our website may use cookies and similar technologies to improve functionality and understand user behaviour. You can manage cookie settings through your browser preferences.

    9. Making a Privacy Complaint

    If you believe we have breached your privacy, you can contact our Privacy Officer. We will respond to your complaint within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

    OAIC Contact:
    Website: https://www.oaic.gov.au
    Phone: 1300 363 992

    10. Contact Us

    If you have any questions about this Privacy Policy or your personal information, please contact:

    Privacy Officer
    Midcoast Trucks
    169 Nursery Road,  Macksville  NSW  2447
    Phone:           02-65682888

    Email:             vanessa@mct.com.au
    Website:         mct.com.au

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. The latest version will always be available on our website and includes the most recent revision date.