WORKSHOP Terms & Conditions of Acceptance of Repair

1. No claim for adjustment will be entertained unless made within 5 days after the delivery of the vehicle.

2. This company does not assume in any way liability whatsoever, either for vehicles left with us for repairs, storage or other purposes, or while being driven by our employees.

3. Consumable charge covers cleaning rags, cleaning solvents etc.

4. Parts and materials supplied subject only to manufacturer’s warranty.

5. Due to storage constraints, old parts from repairs will be disposed of, unless we receive a request in writing to hold the old parts. Held parts will be kept for a maximum of 7 days. If the customer has not collected the parts after 7 days, they will be disposed of.

6. See below for warranty conditions.

SPARE PARTS Terms & Conditions of Sales of Spare Parts

1. Return of parts:

a) Stock items – if returned within 14 days – full credit. 15 – 30 days – less 5% handling fee. 31 – 60 days – less 10% handling fee. After 60 days no returns will be accepted.

b) Special procurement – parts specially procured on customers request will not be accepted for credit.

c) Vendor surcharge and freight costs will be deducted from credits where applicable. 

d) Goods will not be accepted for credit without invoice number.

e) All goods returned for credit must be in resalable condition, in original packaging.

f) Consumables such as oil, grease, filters etc will not be accepted for return.

g) Electrical components will not be accepted for return.

2. Parts and materials supplied subject only to manufacturer’s warranty.

3. Parts quotations are valid for 30 days from date of quote.


1. Approved account customers – Net 30 days.

2. Cash customers:

a) For Spare Parts cash sales – cleared payment for the full value of parts and associated freight costs before delivery.

b) For Workshop cash sales – In the event of a cash sale being in excess of $5,000, 75% must be paid and payment cleared before commencement of repairs. 


1. It is the Midcoast Trucks’ Company policy to warrant certain repairs carried out by our workshops.

2. The warranty is conditional on the repair being to a degree as recommended by the workshop manager.

3. Where an owner or their representative elects to have a lesser or alternative repair to that recommended by our workshop manager, it would void any warranty.

4. Warranty applies only to the portion of a component repaired.

5. The standard form of warranty for a major component repair (i.e. engine – gearbox – rear axle – front axle – steering box – suspension) is 3 months or 20,000km from the date of repair. Electrical components (i.e. alternator – starter motor – heater fan – air conditioner etc) is 30 days from the date of repair.

6. Warranty applies to labour and parts.

7. The warranty is conditional on the vehicle being used as the manufacturer requires for it’s new vehicle warranty to apply.

8. Any repairs carried out by an outside repairer must be authorised by the shop manager who carried out the initial repairs before the repairs are commenced.

9. EXCLUSION from warranty are:-

a) Cab and body rattles – light bulbs – radiators – hoses and fan belts – wheel alignment – springs – dust and water leaks, service adjustments etc,

b) Failure caused by a lack of lubricant or coolant,

c) Associated costs arising from a failure, such as towing, travelling, accommodation, overtime rates and loss of revenue are not covered in the warranty programme,

d) Subsequent damage that may be caused by failing to take proper precautions when a failure occurs is not covered by this warranty,

e) Warranty excludes driver abuse or accident damage, as determined by Midcoast Trucks.


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To be eligible to win the $5,000.00 travel voucher, a new deposit must be received from commencement of campaign (1st April 2024) and truck fully paid for by 30th June.