Being in business myself, I know that some customers very quickly complain about the smallest problem arising and even worse, pass on their so called bad experience to others! Very few compliment us when things run smooth nor tell us when they are actually happy with their purchase and service received.
It is for that reason that I thought I must take the time to drop you a few lines of praise.
I have purchased my first ISUZU truck from Midcoast Trucks just over 2 years ago, and was extremely impressed by the service received already then. The young man, Luke Smith that sold me the used vehicle certainly knew what he was talking about, was very helpful and even went out of his way to pick me up from Coffs airport when I collected the truck.
By the way I was also very satisfied with my purchase and would still have the vehicle was it not for a recent accident turning the truck into a write off.
Having decided to purchase another ISUZU, and this time a new vehicle, it would have been a lot easier for me to purchase that vehicle in Sydney, safing myself a 480km journey! But, based on my past experience, it was an easy decision to rather buy my new truck again from Midcoast Trucks.
I take great pleasure in congratulating the entire team at Midcost Trucks for a job well done, and for maintaining and improving the already great service.
Please pass on a special thank you to Terry Smith for trusting me with the delayed EFT payment, and to Robert Keough for taking the time to provide me with an extensive introduction to my new ISUZU.
And finally, thank you Sally for the great after service and for staying in touch.Fred Stoschek - Managing Director, Metal Design Group Pty Ltd
We purchased a secondhand refrigerated truck from Midcoast trucks Macksville at the end of June 2015 with the salesperson being Adam Bird, right from the start Adam was able to secure finance for us and along with this service he provided top mechanical services/checks to ensure the smooth running of our refrigeration unit together with the contact of a local service site in Tamworth to ensure the truck is running correctly where he liaised directly with the serviceman on our behalf.
We appreciate most of all about the relationship with Adam was his ability to cut through any indiscretions and to keep us happy and deliver good results and then some well beyond our after sales period. We are running smooth and cool.Jenni & Chris Beaven - Norco Milk Franchisees Tamworth
Hi Terry, A short note to say thank you for the great service – well done. I will be coming to see you when I get the next truck…even though it is a hell of a road trip!Martin Glass - Green Glass Consulting, Northern Territory
Terry, A big thank you to yourself and staff. My recent purchase of an Isuzu truck from your dealership was very positive from the initial phone call to driving away from the dealership.
My enquiries were answered quick and more importantly honestly. Many thanks to Sally for sorting out the paperwork side of the purchase. Thank you also to Neil for explaining the truck and crane operation. I would have no hesitation in recommending Midcoast Trucks in the future.Steve Thompson - Director - S.T.W. Sign Erection
Hi Terry, just a quick note to let you know how happy I am with our new truck, and the service received from you and the team at Mid Coast Trucks.
Great work guys, I’m sure we will be a returning customer.Greg Simms - Managing Director - BUNGENDORE RURAL SERVICES
I have arrived home from Port Macquarie - 8 hrs in the saddle - and I cannot wipe the smile from my face. The truck is all you said it would be. A big thankyou for your help and advice. Also, thanks to Brian at the office for his friendly help and run down on the trucks operation.
All the best to Mid-Coast TrucksTom Sharman - TJ Sharman Apiaries
We have received the two trucks and would like to thank you and your team for fulfilling your obligations. In today's world it is sometimes difficult to find honest partners.
I look forward to doing more business in the future with Mid Coast Trucks, and hope that you and Ryan can do some reciprocal business.
Kind regardsBryan Black - Managing Director - Manco Engineering Group
A big thank you for all the work you put into preparing our truck for us to pick up – Brian and appreciate your efforts. Lovely to see old fashion customer service – from the pick up from the train station, all the phone calls and photos and having the truck ready to go (even with a bonus tool box fixed on the truck!) – you certainly did a fantastic job!! We would be happy to recommend your business to anyone requiring a truck and interested in receiving excellent service along with a fabulous truck!!
Please pass on to the workshop guys a huge THANK YOU for preparing our Izuzu 2005 truck with all its new tray and wonderful detail inside and out!! We really appreciate the extra effort everyone made to make it possible for us to pick it up on the Thursday it really made our life so much easier and we were thrilled with the efforts you made for us.
Thank you all again Warm Regards Jo & BrianJoanne Cherry - Tabulam Rural Agents
We are EXTREMELY happy with the truck it was EXACTLY what we were looking for........ And if you could also AGAIN pass on our thanks to Tony and let him know it did not miss a beat on the way back to Newcastle..... Our next task is to get it sign written so we have a moving Billboard Advertisement for us...........
Again Adrienne thank you so much for your email and the WONDERFUL service and truck that we got from Midcoast Trucks...... It was truly a fantastic experience....... We have told EVERYONE at the Farmers Market how wonderful you guy's were.......Peter & Nok - Tarlart Thai Newcastle
You know about trucks. I know about education. You educated me about trucks when I came looking for a vehicle for our school maintenance team.. Thank you.
We need a vehicle that "does everything" and is close to "idiot proof" for someone to use, because so many people will use it for a multitude of functions.
Other places just wanted to sell me something; however, I walked into your office and you wanted to solve my problem. And you did! I am impressed with your creative thinking and terrific customer service. In fact, everybody at Midcoast Trucks seems to be a top quality person to represent the company. I have over 100 employees and certainly notice these things.
I give you and the team a blue ribbon recommendation. Go to the top of the class!
Thanks again.Rodney Lynn - Principal - Coffs Harbour Christian Community School Limited
Good morning Terry,
Thank you very much for organising our truck & getting here to Queensland. I am more than happy with the truck.
Thanking you once again.Rob Simpson - Zed Gas Services
Hi Ian, The old Retravision truck ended up looking great. She hasn’t missed a beat, doing a great job for us. I hope all is going well with you. Cheers mate, John MarsdenJohn Marsden - Pyrmont Cares Inc (Charity)
Hi Luke and to all the staff at Mid Coast Trucks,
Just wanted to write you a note to thank you for the great work you did on custom-making my service truck.Jim Scales - Scales Bros Contracting
I spent a couple of months searching for a truck to suit my needs and was unable to find one.
After a phone call and visit to you, you informed me of what you could offer, and got on the job to build a truck to my requirements.
Your work was efficient and of great quality and i couldn’t have asked for anything more. Nothing I requested was too much of a problem ie. Building truck, body, crane etc in 3 weeks.
When we decided to purchase a truck we went to Midcoast Trucks as we had purchased a truck from them about 15 years ago. We were very happy then and this time the service was even better. Our sales man Luke went above and beyond when it came to everything we needed. As we live in South Australia we were unable to test drive the new (second hand) truck so had to go on the honesty of Luke’s description and condition of the vehicle. We also had accessories fitted and delivery organised which went very smoothly.
The communication was exceptional and when the truck arrived we were VERY impressed.
I would highly recommend going to Midcoast Trucks to anyone looking for a good deal and great service. I know we will again.
AndreaDR & AK Hughes Pty Ltd
I just wanted to say that the experience in dealing with yourself at Midcoast Trucks in the purchase of my Mitsubishi was handled professionally and made my experience all that much better.
I would like to thank you for your prompt actions in making this deal happen.
I will be highly recommending you and Midcoast to other industry members.
I wish you all the very best in future sales.
Regards CraigCraig Cusbert - G & C Enterprise Investment Pty Ltd
Arrived home safe and sound the truck ran like a dream, extremely pleased!!
It was a pleasure to deal with you and I was very impressed the truck was exactly as described. Thanks also for picking me up from the airport.Roger Harrison - Managing Director - Sprigg Shopfitters Pty Ltd
Just a quick email to say thank you for the supply of the UD truck recently purchased from yourself and Midcoast trucks, The truck is exactly what was advertised with no surprises and is going very well, as you will see by the photos the truck has now been fitted with the crane and body and has not stopped since we got it on the road, all the staff at Midcoast could not have been more friendly and helpful, I would particularly like to thank you as you had the truck ready to roll as you promised, Pleasure to do business. When we are looking for a new one we won’t be shopping around just heading up the hwy to you guys. Thanks again.Tony Taylor - Active Mechanical Services
I wanted to thank you and all at Midcoast Trucks for your patient and thorough treatment of my humble recent purchase. The lowest priced truck on your lot, a 1995 Isuzu FSR550. Thank you for all the excellent detailing and minor repairs carried out. It looked a million bucks! It will see me out, and if not, then I will be back for another one!Geoff Winder
As Farm Manager at the WA College of Agriculture Cunderdin, I am often involved in processes associated with the purchase of equipment and vehicles.
Most recently, this involved tracking down a second hand 4WD dual cab truck around the 8 tonne capacity specifically for towing a Boomspray unit suitable for the cropping program at the College. As a Registered Training Organisation, this type of job entails the training of student operators, and hence the need for a dual cab vehicle in preference to a tractor. We were unable to locate a suitable vehicle of this type on the West coast but were fortunate enough to eventually find a couple at Mid Coast Trucks in Macksville NSW that might suit.
From the first phone call, our dealings with Terry Smith were always of high value. Being a Government organisation, we have numerous processes to work through prior to any commitment to purchase being able to be made, and during this process Terry was more than happy to work with us to achieve our required outcomes. He was also able to provide answers to all queries on the specs of the vehicles assisting in our selection of one of them. Terry arranged the building of a new tray to suit our requirements and once finished had the truck transported to Perth for our collection. The truck was in every way as good as described and once geared up for our operations, I believe will provide many years of dedicated service. I have no hesitation in recommending Terry Smith and Mid Coast Trucks to any prospective buyers.Brett Cox - Western Australian College of Agriculture
I would like to thank Ian Williams, salesman, for his considerable help with our purchase of a second hand Isuzu truck from Midcoast Trucks, Macksville. Ian was exceptionally helpful and knowledgeable about the truck in question and was able to provide an excellent amount of good advice and assistance to us during our initial investigation and subsequent inspection and purchase of the truck. Prior to our arrival at the yard, Ian gave us a detailed 'walk around' talk so that we were well prepared before we actually saw the truck. His honesty and accuracy were appreciated once we inspected the vehicle. He did all that he could in order to accommodate our need to travel interstate and to arrange a time that was suitable for us. Our inspection of the vehicle was made easy as we were allowed to examine the vehicle without any interference or restraint and we were given a free hand with regard to inspection and test driving. Ian attended swiftly to a few minor cosmetic issues that we discussed after our inspection and was obviously keen that we were happy with all aspects of the truck prior to our purchase. We appreciated Ian (and Terrys) assistance with our purchase and will be very happy to do business wih either of these two gentlemen in the future.J J Leighton - The Leighton Family
My wife and I operate a small cattle breeding enterprise on the mid coast of NSW. We had been looking for a replacement for our 1978 SBR cattle truck, because we wished to keep our existing stock crate from the old truck, the tray dimensions had to be specific. MCT had the vehicle that would suit us except it had a freezer unit attached which would have to be removed and the wheel base extended with a new steel tray to accommodate our stock crate. The whole operation only took 2 weeks and when we arrived to collect our vehicle we were both amazed to see how well they had done with the requirements and how they had detailed it to look like a new truck, in fact several people asked us if it was new. They were at all times both very professional, friendly and helpful. We would not hesitate to recommend them to anyone wishing to purchase a truck of any kind.Mr & Mrs W Ross
Just a note to say thank you for the way in which you handled the truck delivery. We appreciate the great service that you and your company have supplied. If we can ever be of assistance as a reference we would be happy to recommend you to any prospective purchaser. Again thank you for all of your hard work.Jo Brzozowski - Peejay's Deliveries Queensland
The truck is very much "fit for purpose" (read as...goes like the clappers...) and again we thank you for providing your experience and expertise in the selection of the replacement cab/chassis for our primary Rescue truck. Overall, the level of service provided by Midcoast Trucks in the sales, bodybuilding and service areas has been absolutely first class. Thanks again.Bill Roffey - Unit Controller - SES Coffs Harbour
Mate thank you very much for your help with the truck and please thank the guys in the workshop again for their sensational work in getting my pan swapped over so quickly. The truck was a real joy to drive home and it went great guns for me all the way home. I really enjoy jumping in and driving it thank you. I got in it to drive it down to the beach again this morning and as I was getting in and starting her up, I thought how stoked I am to have upgraded to the newer model. Thank you very much for your help and assistance and all the work you put in to get me in and out so fast, I really appreciate it thank you.Jamo Borthwick - Walkin' On Water Surf School
I was referred to you by IAL and I spoke initially with Ian and was very pleased with his rapid email response and general knowledge of Isuzu. Ian followed up the next day as agreed and that surprised me. Ian then coordinated the vehicle to be readied, sent the necessary paperwork to myself and then the finance company. The speed of the service again surprised me. Ian then organised travel permits etc and advised me all was ready. Ian offered and organised Ken to pick me up from Coffs. I arrived and was immediately welcomed and offered coffee by your receptionist, (sorry I was to stunned to ask her name, please thank her for me) as Ian was, surprise, surprise on the phone. The truck was viewed, this took 20 seconds and the deal was finalised. Cab features were shown and bingo I was off in a cloud of dust. 14 hours later I was home. The truck ran really well and I am very pleased. I have to tell you what a fantastic experience it was to deal with your Company! I was hunting for a vehicle for 3 weeks via www, emails, phone calls and visits to several yards. Not only did not 1 of them follow up my inquiry they all missed out on the deal! Congratulations, you have gathered a tremendous staff around you and you should be very pleased. When I am ready to upgrade/renew and anyone I talk to for that matter you will be very well spoken about.Bob Morris - Technology Management
It is our Company Policy to purchase all our trucking needs from no one other than Ian Williams at Midcoast Trucks. So far, these include two new and three used trucks. Midcoast Trucks provides impeccable service and are second to none to deal with. Once again, I would like to thank you for all your help in the past and hope to do more deals with you in the future.Robert Foster - Director - Teid Pty Ltd
Five Star Service!. I couldn't have been happier.Nick Jenkins - Valley Tree Services
We have had the pleasure in dealing with Midcoast Trucks in the past 12 months and have found the service to be very friendly and helpful. In the past 12 months we have purchased 2 new Isuzu Trucks and were very pleased with the service that was provided both before and after delivery. We found the delivery of the trucks was spot on and they were in great condition on arrival also, the follow up service on the trucks and the courtesy calls we received were great. We look forward to doing more business with Midcoast Trucks in the future.Chris Gibbins - Proprietor - Tutti Fruitti Wholesale
On behalf of Nationwide Air Conditioning Sales & Service Pty Ltd I would like to offer the following reference: I recently purchased a 1993 Mitsubishi Crew Cab from your company. As this was the first truck I had ever purchased I naturally had plenty of questions to ask. I would like to congratulate you and your staff, in particular Terry Smith, who answered all my questions and could not help enough. From the first phone call to test driving and finally picking up the truck, Terry and your team made the whole process seamless.Clayton Priest - Managing Director - Nationwide Air Conditioning
Thank you for supplying our New Isuzu 4WD tipper. I wish to express my gratitude at the professional manner the service was treated throughout the whole process. The standard can only be described as excellent. On every meeting all requirements were addressed and sound advice given. The quality of the truck is first class, also the body fitted is as per our specification and constructed to a high standard. Please pass on my thanks to all staff involved at Midcoast Trucks. I look forward to future dealings with you and all staff at Macksville.Glen Marshall - Senior Field Supervisor - NSW National Parks & Wildlife