To the Manager:
Please pass on my thanks to your fantastic team at Midcoast Trucks.
On Monday, I dropped my car off for a service, I was given a lift back to work in the south: a few hours later my serviced, cleaned vehicle was delivered back to where I was working in our northern work area. How good is that?
I am continually impressed by the efficiency, friendliness and professionalism of your staff. I wish to acknowledge the excellent service at Midcoast Trucks, right from reception, to final delivery of the vehicle. I attribute a trouble free vehicle, to the attention to detail that is apparent when my vehicle is serviced by Midcoast Trucks.
On the odd occasion that I have needed a light filament, or fuse, someone has been there to fix it.
Thank you.James Cole - Pacifico
Please pass on my thanks to everyone, for fitting in the fixing of our truck and the professional way we were treated.John Bourke - General Manager - Macfab Engineering
The customer service you are showing our Staff at Pacifico is second to none , I often get reports back to me commenting on the service they receive and would like to thank all the Staff at Mid Coast Trucks for their ongoing effort and outstanding service and it’s a pleasure doing business with you all .You have a fantastic team :) Please forward this email too any of your staff I may have missed .Danielle Sipple - Project Administrator - Pacifico
We would like to take this opportunity to thank Macksville's and Port Macquarie's Service & Parts Departments for their ongoing support for our growing business, we have found both Robert's & Brian's advice and assistance 110% of course without the support of their staff this isn't possible and we thank them too.Greg & Cherie Winn - Holiday Coast Couriers
The Costello's have travelled from Tassie to Cooktown in their Isuzu NPR 350 motorhome and can't help but boast about the quality of the drive."
"We had the first scheduled service performed by Midcoast Trucks in Macksville, and it was an excellent job." Mr Costello said.
- from the Truck Power Magazine Volume 2 Issue 3Arch & Faye Costello
Just wanted to thank Brian and the staff in Port Macquarie for doing a great job servicing my vehicle,very professional service dept! "Holiday Coast Couriers"Greg Winn - Holiday Coast Couriers
Recently we had a problem with our NPR 200, some barbed wire become entangled around the rear axle causing damage to the ABS system and the brake lines. The only way for us to have the vehicle fixed and safe to drive again was for us to get the truck to your workshop in Macksville, our truck is housed in Port Macquarie.
The towing of the vehicle was arranged by your Service Manager, Robert, the cost of the tow was very reasonable. I explained to Robert our situation regarding the cost involved in hiring a replacement truck during the down time and the difficulties we would face as a charitable operation meeting the needs of our community.
Robert was incredibly understanding of our predicament, he and his team pulled out all stops to minimise our inconvenience. The truck was repaired and back with us within 4 days. I would like to commend Robert and his diligent team for their outstanding customer service. It is refreshing to see such commitment in resolving customer problems with a great deal of understanding and professionalism.Michael Lord - Family Stores Manager - Port Macquarie Hastings